We would like to recommend the following steps:ġ- Perform a clean installation of the Original Equipment Manufacturer (OEM) driver (from Lenovo) following the steps on this link: Clean Installation of Wireless Driversīefore uninstalling Wireless drivers from Device Manager, uninstall Intel® PROset/Wireless software from Windows® Apps & Features. Click the menu where it says ' Summary' to change to ' Detailed View'.Ħ.3- To save your scan, click Next and click Save.Ħ.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

The Intel® SSU defaults to the ' Summary View' on the output screen following the scan. If so, could you please share with us the findings or feedback Lenovo Support found out?Īlso, in order to take a look into the behavior, please provide the following information:ġ- Is Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed on the system?ģ- For how long has the laptop experienced this issue? Did it work fine before? Please provide details.Ĥ- Does this happen only on a specific network or is the issue reproduced in different wireless networks?ĥ- Are other devices working fine on the same wireless network? Please provide details:Ħ- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.Ħ.1- Download the Intel® SSU and save the application on your computer.Ħ.2- Open the application and click ' Scan' to see the system and device information. We would like to know if you were able to contact Lenovo™ Support as per advised by Al.Hill in the other thread. Thank you for posting on the Intel® communities.

How to turn on wifi on lenovo laptop